About
Outstanding customer service starts from within. This course explores the principles and practices of delivering exceptional service to both internal and external customers. Students will learn how internal collaboration, communication, and support directly impact the customer experience outside the organization. Topics include customer service fundamentals, cross-functional teamwork, conflict resolution, emotional intelligence, and building a service-oriented culture. Through interactive case studies and role-playing exercises, participants will develop practical skills to foster positive relationships, boost customer satisfaction, and contribute to organizational success from the inside out.
You can also join this program via the mobile app. Go to the app