About
Great hospitality goes beyond routine service—it creates lasting impressions and meaningful experiences. This course introduces students to the principles and practices of exceptional customer service within the hospitality industry. Through interactive lessons, role-playing, and real-world scenarios, participants will develop the skills to engage guests, handle challenges with professionalism, and create positive, memorable interactions. Emphasis is placed on communication, empathy, cultural awareness, and service recovery strategies. Whether you’re preparing for a career in hotels, restaurants, travel, or events, this course provides the foundation for delivering service that stands out.
You can also join this program via the mobile app. Go to the app