Understanding Internal Customer Needs

Successful organizations recognize that exceptional external service begins with strong internal support. This course focuses on identifying, understanding, and meeting the needs of internal customers—colleagues, departments, and teams who rely on each other to function effectively. Students will explore techniques for assessing internal expectations, communicating across functions, and providing consistent, high-quality support. Through real-world examples, interactive discussions, and practical tools, participants will learn how to build stronger internal relationships, reduce friction, and contribute to a more collaborative, high-performing workplace.