About
Knowing what your customers truly want is the key to delivering value and building lasting relationships. This course explores how to identify, analyze, and respond to the needs of external customers—those who purchase and interact with your business from the outside. Participants will learn how to conduct effective market research, gather and interpret customer feedback, recognize customer pain points, and align products or services with customer expectations. The course also covers communication strategies, customer journey mapping, and techniques for creating a customer-centric business culture. Whether you're launching a new business or refining an existing one, this course will equip you with the tools to better understand your audience and exceed their expectations.
You can also join this program via the mobile app. Go to the app